Shipping Policy
The return and exchange policy of BY OFFTADA COLLECTION is the same. As you cannot go for the exchange after buying the product online. Even you cannot exchange the in-store purchased product . delivers your orders
Return & Exchange Policy
BO Collection Return Policy:
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We offer a hassle-free return policy for our customers who are not satisfied with their purchase for any reason.
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You may return your purchase within 14 days from the date of delivery.
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The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
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To initiate a return, please contact our customer service team through email or phone. You will be provided with a return authorization code and further instructions on how to return the item.
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The customer is responsible for the shipping fees associated with the return. However, if the item received was defective, damaged, or incorrect, we will cover the shipping fees.
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Once we receive the returned item, we will inspect it and process your refund. The refund will be issued to the original method of payment.
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Please note that it may take up to 7-10 business days for the refund to reflect on your account.
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We do not offer exchanges at this time. If you would like to exchange an item, please return the item and place a new order for the desired item.
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Items purchased during a sale or promotional period are final sale and cannot be returned or exchanged.
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If you have any further questions or concerns, please do not hesitate to contact our customer service team.